Zelvora Capital ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
2.1 Personal Information
We collect information you provide directly to us, including but not limited to:
- Full name, date of birth, and identification documents
- Email address and phone number
- Residential address and country of residence
- Wallet addresses and payment information
- Investment preferences and financial information
- Bank details for transactions and withdrawals
2.2 Automatically Collected Information
When you interact with our platform, we automatically collect:
- IP address and geographic location
- Device type, browser information, and operating system
- Pages visited, links clicked, and actions performed
- Login times, transaction history, and activity logs
- Cookies and similar tracking technologies
2.3 Third-Party Information
We may receive information from third-party sources, including:
- Payment processors and financial institutions
- Identity verification services
- Referral sources and analytics providers
- Social media platforms
We use the information we collect for the following purposes:
- Providing, maintaining, and improving our services
- Processing investment transactions and wallet operations
- Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) verification
- Sending transactional and promotional communications
- Detecting, preventing, and addressing fraud and security issues
- Complying with legal obligations and regulatory requirements
- Analyzing platform usage and improving user experience
- Managing referral programs and rewards
- Providing customer support and responding to inquiries
4.1 We May Share Your Information With:
- Service Providers: Payment processors, email services, and data analytics providers
- Financial Institutions: Banks and payment gateways for transaction processing
- Regulatory Authorities: Government agencies, tax authorities, and law enforcement when required
- Business Partners: Investment managers and financial advisors
- Legal Representatives: Attorneys and accountants as needed
4.2 We Do NOT Sell Your Data
✓ Privacy Promise: We do not sell, rent, lease, or trade your personal information to third parties for marketing purposes.
We implement industry-standard security measures to protect your personal information, including:
- Encryption (SSL/TLS) for data in transit
- Secure data storage with access controls
- Regular security audits and penetration testing
- Multi-factor authentication (MFA)
- Regular employee training on data protection
- Incident response procedures
⚠ Important: While we employ robust security measures, no method of transmission over the internet is 100% secure.
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
- Complete financial transactions and accounting records
Financial records are typically retained for 7 years in accordance with regulatory requirements.
Depending on your location, you may have the following rights:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your data (subject to legal obligations)
- Portability: Receive your data in a structured format
- Opt-Out: Unsubscribe from marketing communications
- Withdrawal of Consent: Withdraw consent for data processing
We use cookies and similar technologies to enhance your experience. Cookies include:
- Essential Cookies: Required for platform functionality
- Performance Cookies: Analyze how you use our platform
- Marketing Cookies: Track interactions across websites
You can control cookie settings through your browser, though disabling cookies may affect functionality.
11. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By using our services, you consent to such transfers.
If you are located in the European Economic Area, the following additional rights apply:
- Right to lodge complaints with data protection authorities
- Right to withdraw consent at any time
- Right to object to processing based on legitimate interests
- Data Protection Impact Assessment conducted for high-risk processing
12. Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy here and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.
This Privacy Policy is intended to provide general information. For specific legal advice, please consult with a qualified attorney.
